14-day refund. If you change your mind about a purchase, ask for a refund within 14 days of the day you paid and you will get your money back.
How to ask. Email support@subseaexamprep.com from the address you bought with and tell us which order it is. For an order that was processed by Paddle you can also ask Paddle directly at paddle.net: Paddle.com is the Merchant of Record for those orders and makes the refund.
What happens next. The money goes back to the payment method you used. Access to the exam package and the book downloads bought in that order ends when the refund is made.
After 14 days. If you sit your IMCA exam while your exam package is active and do not pass, we add two months to your access free of charge: see the terms. Any right to a refund that the law gives you and that cannot be waived is not affected by this policy.
Contact: support@subseaexamprep.com.